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Frequently Asked Questions

How long is delivery?

The delivery time will depend upon several factors:

a) The item ordered. Many items are in stock and can be polished and delivered within 2 - 4 weeks. Other pieces will be made to order and can take 8 - 12 weeks.
b) The time of year. At certain times of year we are busier than others, and it could take longer to process orders. Also many of our suppliers have holiday shutdowns.
c) Where you are for delivery. Our delivery company covers a large part of the country weekly. However, certain areas, such as Scotland and the far North may only be visited every 3 to 4 weeks.

Our sales staff will be able to give you an approximate delivery time when you place your order. If you do have any special timing requirements we will do our best to help, but we are unable to make any guarantees.

In our showroom we do have some "impulse" items, alongside a selection of wall mirrors and table lamps, which can be taken away the same day. Please check with our sales team before setting out on a special journey.

I am ordering furniture online without seeing it first, what happens if it is not what I was expecting?

We offer a “No quibble” money back guarantee on all of our standard range items. The exceptions are our made to measure bookcases, and any item that has been changed from the original specification, or that has been changed from our standard colour.

If for any reason you decide your furniture is not what you wanted, please contact us as soon as possible after delivery, and we will refund you in full.

What happens about delivery of the furniture?

We use a separate specialist company to deliver the furniture. They will collect the furniture from us, and then inform you as to when they can deliver your furniture. We are unable to specify exact days of delivery when ordering, as it depends on many factors, including where other furniture deliveries are taking place.

I have been told that my furniture is ready for delivery, but I am unable to take delivery, what happens?

We may be able to arrange for short-term storage for the furniture, but we would ask for the outstanding balance to be paid. We reserve the right to begin charging for storage if the delay becomes excessive.

How much does delivery Cost?

Somerset and Dorset: £30
Rest of England and Wales: £45
Scotland: £65
Please contact sales reference shipping costs.

Can I see actual samples of the finishes?

Yes, we can send colour samples of our wood finish. Please contact our main showroom.

Do you do discounts?

We keep our prices as low as we can by not offering "fake" discounts. We are confident that our factory prices are the lowest available for the quality of goods we produce. We accept that you will find similar, inferior quality products cheaper, but as the saying goes "you get what you pay for".

Some of your prices are almost half those of other companies, how can you do this?

As a factory outlet, we do not have the kind of overheads that large stores have. We keep our prices low by not being greedy it’s as simple as that. Our reputation for quality and value is what we rely on to sell our furniture. We do not need gimmicks like interest-free that result in the customer paying a higher price in the first place.

Where is the furniture made?

Some of the furniture is made in our factory here in Yeovil. Other pieces are made by craftsmen in London and Dorset, who have been supplying us for many years. All the pieces are polished, glazed, leathered, gilded and hand finished in our Yeovil factory

What is the difference between the standard and deluxe Desk and Filer Ranges?

Standard items have cut out plinths, solid brass handles, solid brass escutcheons, astrical mouldings on the sides and backs, chamfered edges on all uprights, canted corners on the desktops, specially selected decorative veneers, 1st grade leather skivers, more intricate gilt work on the leather, and metal action filing drawers. The top drawers of all standard desks are also fitted with locks. Note the standard desks and filers are 31" high, as opposed to the budget that are only 291/2"high

The table descriptions say with or without a rim. What is a rim?

The rim is the small piece of wood that runs around the underside of the table top. This is purely decorative, and serves to make the table look more substantial, it is not necessary to strengthen the table.